Haiti

ETC Activities

Haiti has a population of approximately 11.2 million and is shaped like a horseshoe, with two main peninsulas and the island of Gonaïves between them. About two-thirds of the country is mountainous, posing challenges for access and infrastructure. Located in the Atlantic hurricane belt, Haiti is vulnerable to earthquakes, floods, droughts, and tropical storms—risks compounded by political instability and economic hardship.

Major disasters over the past two decades include the 2010 earthquake near Port-au-Prince, which triggered a cholera outbreak, Hurricane Sandy in 2012, and an El Niño-induced drought. In 2016, Hurricane Matthew led WFP, as lead agency of the ETC, to convene the Haiti ICT Working Group to coordinate emergency telecom support.

Telecommunications are primarily provided by Digicel and Natcom. While coverage has improved, remote and mountainous areas remain underserved. During emergencies, communications often rely on satellite phones and VHF radio. The Haitian Civil Protection Agency, under the Ministry of the Interior, leads national disaster response, working with international and humanitarian partners.

Global ETC, Caribbean ETC, and WFP Caribbean Multi-Country Office remain ready to support with assessments and coordination if needed.

Current Operations
Asset 681
Emergency
Key Documents
Minutes
Asset 767
SitRep
Asset 772
Dashboard
Asset 767

ICT Profile

Country background
Country name
Haiti
Capital city
Port-au-Prince
Name of national disaster management agency
Name of telecommunications ministry

Ministere des Travaux Publics, Transports et Communications (MTPTC)

Name of telecommunications regulator
Population

10,981,229

Source: World Bank 2017

Country narrative

Haiti is extremely vulnerable to natural hazards, with more than 90 percent of the population at risk. The southern peninsula is still rebuilding after Hurricane Mathew, a natural disaster that caused damages equivalent to 32 percent of GDP.

Nevertheless, the country has taken significant steps to prepare for these inevitable natural disasters. While Hurricanes Irma and Maria skirted the island of Hispaniola, initial assessments show that the Haitian authorities were better prepared and had incorporated lessons learned from the experience with Hurricane Matthew.

Source: World Bank

INFORM Risk Score

6.5 (very high)

Source: INFORM Risk 2019

International Calling Code

509

Internet country code

.ht

Electrical standard

Voltage: 110V, Frequency: 60Hz, Plug type: A, B

Local UN/NGO ICT WG in place

Yes - active

Electrical standard

Voltage: 110V, Frequency: 60Hz, Plug type: A, B

Local UN/NGO ICT WG in place

Yes - active

Lead agency of UN/NGO ICT WG

World Food Programme

CWC WG in place

No

Key ICT statistics
Fixed-telephone subscriptions per 100 inhabitants
Mobile-cellular subscriptions per 100 inhabitants

57.4

Source: ITU ICTeye 2017

Fixed (wired)-broadband subscriptions per 100 inhabitants
Mobile-broadband subscriptions per 100 inhabitants

28.2

Source: ITU ICTeye 2017

GSMA mobile connectivity index score

33.9 (Low-Med)

Source: GSMA Intelligence 2017

3G coverage % of population
Contact list

The contacts across sectors are provided as follows.

Type of organization
Government
Name
Fritz Caillot
Position
Minister
Location
Port-au-Prince
Type of organization
Government
Name
Jean Marie Maignan
Position
Director of Communications
Location
Port-au-Prince
Type of organization
Government
Name
JeanDavide Rodney
Position
Director-General
Location
Port-au-Prince
Type of organization
Government
Name
Gregory Domond
Position
Consultant
Contact number(s)
+509-3415-4040
Location
Port-au-Prince
Regulations and rules
Description

This describes some of the regulations and rules related to the use of emergency telecommunications equipment in Haiti.

Regolations/Rules
Type of regulation
Telecommunications
Policy name
Description

The Tampere Convention guides the use of emergency telecommmunications in disaster response. Haiti signatory in 11 February 1999.

Type of regulation
UAV
Policy name

No current drone-related laws in Haiti.

Description

It is recommended to contact Haiti’s Office of Civil Aviation (OFNAC) for related matters.

Communications service providers
Mobile network operator (MNO)
Company name
Digicel
GSMA HCC signatory
Yes
Parent company name (majority holding)
Digicel Group
Service description
Mobile network operator
Coverage map (provide URL)
https://www.digicelgroup.com/ht/en/mobile/Explore/network/coverage-map.html
Mobile money service available
Yes
Mobile money service info
Mobile money service is called "Tcho Tcho"
Fibre optic network
Yes
Voice and SMS services
Yes
3G/4G data services
Yes
Internet service provider (ISP)
Company name
Natcom
Service description
Fixed internet service provider for consumer and business users. Natcom is also a mobile network operator in Haiti.
Fibre optic network
Yes